| All returns must be approved by Independent
Pipe Products, Inc. prior to return. |
| An approved RMA form can be obtained by
contacting our Customer Service Department.
Upon approval, the RMA form including a list
of the items approved to be returned, conditions
concerning restocking fees and/or credit information
and shipping instructions (if applicable)
will be issued and sent via facsimile or e-mail.
A copy of the RMA form must accompany the
returned shipment for proper credit to be
issued. |
| |
| Policies Concerning Returned
Materials |
| Standard Stock Items (items that
are stocked under an IPP, Inc. part number): |
| • A 25% restocking fee wil be charged
for the return of “standard stock”
items. |
| • Material must be returned in a saleable
condition. |
| • Customer will be responsible for
freight charges incurred with the return of
the materials. |
| |
| Nonstock or Custom Ordered Items: |
| • Most nonstock and custom ordered
items are non-cancelable/non-returnable (cancellation
charges may be applied to these items if production
has been started or if special materials have
been purchased for these items). |
| • Any product that is not a “standard
stock“ item is subject to factory acceptance
for return approval. Restocking fees for nonstock
or custom items that have been approved for
return will be determined per incindent. |
| • Material must be returned in a saleable
condition. |
| • Customer will be responsible for
freight charges incurred with the return of
the materials. |
| |
| Material Shipped in Error By IPP, Inc.
or Material Suspect of Defect/Non-Conformance: |
| • A RMA will be needed for the return
of these items to insure proper credit and
documentation. |
| • Items shipped in error will have
a credit issued against the original invoice
upon receipt of returned incorrect material.
Replacement items will ship as soon as possible
and will be billed against a new invoice. |
| • Material suspect of defect or non-conformance
will be inspected upon return to determine
and/or remedy any possible problem. |
| • Freight instructions will be issued
for these items on the approved RMA form obtained
from our Customer Service Department. |
| |
| Returned Items That Are Damaged Or Not
In A Saleable Condition: |
| • Should IPP, Inc. deem it necessary
to have to rework returned material that is
unfit for resale, additional machining charges
may be added to the above mentioned restocking
fees. |
